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Shipping Policy
Gemini Creations Co. processes and ships orders within 3–7 business days, excluding weekends and holidays. Processing times may vary during peak seasons or for handmade and custom items, which may require additional production time.
Shipping rates and delivery timeframes are calculated at checkout and may vary based on location, order size, and selected shipping method. Once your order has shipped, you will receive a confirmation email with tracking information where applicable.
Gemini Creations Co. is not responsible for delays caused by shipping carriers, customs processing, or unforeseen circumstances beyond our control. Customers are responsible for providing accurate shipping information at checkout. We are not liable for orders lost or delayed due to incorrect or incomplete addresses.
For international orders, customers are responsible for any applicable customs duties, taxes, or import fees.
Return Policy
We want you to be satisfied with your purchase from Gemini Creations Co. If you are not completely satisfied, eligible items may be returned within 14 days of delivery, provided they are unused, unwashed, and in their original condition.
Due to the nature of handmade and custom items, certain products — including handmade rugs and personalized items — may be non-refundable unless damaged or defective upon arrival.
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Customers are responsible for return shipping costs, unless the item was received damaged or incorrect. To initiate a return, please contact us at gcc.info@geminicreationsco.shop prior to sending any items back.
Lost or Damaged Packages
Gemini Creations Co. is not responsible for packages lost, stolen, or damaged once they have been marked as delivered by the shipping carrier. If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of the damaged items and packaging so we may assist you in filing a claim with the carrier where applicable.
For packages that are lost in transit, customers must notify us within 7 days of the expected delivery date. While we will make reasonable efforts to assist in locating the package, replacement or refund decisions are made at our discretion and may depend on carrier investigation outcomes.
Shipping & Returns FAQ
~ How long does it take to process my order?
Orders are typically processed within 3–7 business days. Handmade or custom items may require additional time.
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~ Do you ship internationally?
Yes, international shipping is available. Delivery times and fees vary by destination. Customers are responsible for customs duties and taxes.
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~ What if my package is delayed?
Delivery delays caused by shipping carriers, customs, or unforeseen circumstances are outside our control. Tracking information will be provided when available.
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~ What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you.
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~ Can I return a handmade rug?
Handmade rugs and custom items are generally non-refundable, unless damaged or defective upon arrival.
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~ Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
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~ How do I start a return or shipping claim?
Email us at nevaehlegna444@gmail.com with your order number and details, and we will guide you through the next steps.